Your order goes through two steps. First we process it: confirming, preparing and packing it for dispatch. This takes 1–3 business days.

Once dispatched, your package reaches you within 3–8 business days. In total, most orders arrive within 4–11 business days.

Business days are Monday to Friday, excluding public holidays.

We work with trusted fulfillment partners who handle warehousing and dispatch from their international fulfillment centers. Your order is shipped directly from there to your door.

Skipping the middlemen is how we keep our prices fair.

Yes. Shipping is free on every order within the US, with no minimum spend. We currently ship to US addresses only.

Import duties, taxes or fees may apply to your order, depending on what you order and its value. These charges are set by US Customs or the carrier, are not included in our product prices or shipping, and are the customer's responsibility if they apply.

As soon as your order is dispatched, we'll email you a tracking number. Enter it on our Track your order page to follow your package.

Tracking can take up to 24 hours to become active after you receive the email.

If your order hasn't arrived within 14 business days of placing it, email us at support@belorin.com with your order number. We'll open an investigation with the carrier, and if your package is confirmed lost, we'll reship it or refund you in full at no extra cost.

Larger orders are sometimes sent in multiple packages. If part of your order is missing, please allow 1–3 extra business days for the rest to arrive.

Email us at support@belorin.com as soon as possible with your order number and the correct address. We'll do our best to update it before your order is dispatched.

If a package is returned to us because of an incorrect address, re-shipping costs are the customer's responsibility.

You can return items within 100 days of delivery. Items must be unused and in their original condition and packaging. We don't charge restocking fees.

See our full Refund policy for details.

1. Email support@belorin.com with your order number and the reason for your return.
2. We'll review your request and send you a Return Authorization (RMA) number with return instructions.
3. Pack the item in its original packaging, write the RMA number on the outside, and send it back with a trackable service.

Please don't send anything back before you've received an RMA number, as returns without one can't be processed. Return shipping costs are paid by the customer, unless the item is defective, damaged or incorrect.

We're sorry about that. Email us within 48 hours of delivery with your order number and clear photos of the item and its packaging. We'll cover the return shipping and send you a replacement or a full refund.

If you received the wrong item, we'll send the correct one and cover the return costs for the incorrect one.

Once your return arrives and has been inspected, we'll email you. Approved refunds are processed to your original payment method within 5 business days.

Your bank or card provider may need a few extra days before the amount shows in your account.

We don't offer direct exchanges. Simply return the original item and place a new order for the product you'd like.

Yes, within 2 hours of placing it. Email support@belorin.com with your order number. After that, your order enters the shipping process and you can return it once it arrives.

We accept all major credit and debit cards, including Visa, Mastercard, Maestro and American Express, as well as Apple Pay, Google Pay and Shop Pay. All available payment options are shown securely at checkout.

Payment is taken when you place your order, and you'll receive an order confirmation email straight away.

All prices are in US dollars. Any applicable taxes are shown at checkout before you pay.

Yes. Our checkout is SSL-encrypted and PCI DSS compliant, and your card issuer may ask you to verify a payment for extra security.

We will never ask for your payment details by email, phone or social media.