Refund policy
Last updated: September 10, 2026
At Belorin, we want you to be happy with every order. If something isn't right, this Refund Policy explains how cancellations, returns and refunds work.
1. Order cancellations
You can cancel your order within two (2) hours of placing it by emailing us at support@belorin.com with your order number. Once your order has entered the shipping process, it can no longer be cancelled, but you can still return it after delivery under this policy.
2. Our 100-day return guarantee
- Return window: You can return items within 100 calendar days of the delivery date.
- Condition: Items must be unused and in their original condition and packaging, with all tags, accessories and manuals included. Items that are used, damaged or incomplete may receive a partial refund or may be refused.
- Proof of purchase: Your order number or order confirmation email is required for all returns.
- No restocking fees: We don't charge restocking fees on returned items.
3. How to return an item
- Contact us: Email support@belorin.com with your order number, the item(s) you'd like to return and the reason for your return. If an item is defective or damaged, please include photos.
- Receive your Return Authorization: Our team will review your request and, if approved, send you a Return Authorization (RMA) number together with the return address and shipping instructions.
- Pack your return: Securely pack the item(s) in the original packaging with all accessories included, and write your RMA number clearly on the outside of the package.
- Ship your return: Send the package using a trackable shipping service. We recommend purchasing shipping insurance, as we can't guarantee receipt of returns that are lost in transit.
Please don't send any items back before receiving your RMA number. Returns sent without an RMA number can't be processed.
4. Return shipping costs
Return shipping costs are paid by the customer, unless the item is defective, damaged or incorrect (see section 6). Please note that our returns center is located outside the United States, so return shipping may cost more than a domestic shipment. Because standard shipping on your original order is free, no shipping charges are deducted from your refund.
5. Refunds
- Inspection: Once your return has been received and inspected, we'll email you to let you know whether your refund has been approved.
- Processing time: Approved refunds are issued to your original payment method within 5 business days. Your bank or card issuer may need additional time to post the refund to your account.
- Missing refunds: If you haven't received your refund yet, first check your bank account again. Then contact your card issuer or bank, as it can take some time before a refund is officially posted. If you've done this and still haven't received your refund, please email us at support@belorin.com.
6. Damaged, defective or incorrect items
- Damaged or defective items: If your order arrives damaged or defective, please contact us within 48 hours of delivery with your order number and clear photos of the item and its packaging. We'll cover the return shipping costs and offer you a replacement or a full refund at no extra charge.
- Incorrect items: If you receive an item that's different from what you ordered, please contact us right away. We'll arrange for the correct item to be shipped to you and cover the return shipping costs for the incorrect item.
- Lost packages: Please see our Shipping Policy for how we handle packages that are lost in transit.
7. Exchanges
We don't offer direct exchanges. If you'd like a different item, please return the original item following the steps above and place a new order for the item you want.
8. Your rights
Nothing in this Refund Policy limits any rights you may have under applicable law.
9. Contact us
Email: support@belorin.com
Customer support hours: Monday to Friday, 9:00 AM – 5:00 PM (CT)
Response time: Within 12–24 hours on business days