Shipping policy
Last updated: September 10, 2026
This Shipping Policy explains how and when orders placed with Belorin are processed, shipped and delivered.
1. Where we ship
We currently ship to addresses within the United States only.
2. Shipping costs
Shipping is free on all orders within the United States, with no minimum order value.
3. Order processing time
All orders are processed and prepared for shipment within 1–3 business days (Monday through Friday, excluding public holidays).
4. Transit time
Once your order has been dispatched, the estimated transit time is 3–8 business days. These are estimates, and actual delivery times may vary due to carrier delays, customs processing or other circumstances beyond our control.
5. Total estimated delivery time
From the moment you place your order to delivery, the total estimated delivery time is 4–11 business days, including both processing and transit time.
6. Shipping delays
If we're unable to ship your order within the time frame stated above, we'll notify you as soon as possible and give you the option to cancel your order for a full refund.
7. Order tracking
When your order ships, you'll receive a shipping confirmation email with a tracking number. You can follow your package on the Track Your Order page on our website. Please allow up to 24 hours for tracking information to become active.
8. Import duties, taxes and fees
Orders are shipped from our fulfillment partners' international warehouses. Depending on the items and value of your order, import duties, taxes or fees may apply. These charges are set by US Customs or the carrier, are not included in our product prices or shipping, and are the customer's responsibility if they apply.
9. Lost, damaged or missing items
- Damaged items: If your order arrives damaged, please contact us at support@belorin.com within 48 hours of delivery with your order number and clear photos of both the product and its packaging. We'll review the damage and offer a replacement or a full refund.
- Lost packages: If your order hasn't arrived within 14 business days of the order date, please contact us at support@belorin.com. We'll open an investigation with the carrier, and if your package is confirmed lost, we'll reship your order or issue a full refund at no additional cost to you.
- Multi-package orders: Larger orders may be shipped in multiple packages. If part of your order is missing, please allow an additional 1–3 business days for the remaining packages to arrive before contacting us.
10. Shipping address accuracy
Please make sure your shipping address is complete and correct at checkout. If you notice a mistake, email us as soon as possible and we'll do our best to update it before your order ships. Belorin isn't responsible for orders delivered to an incorrect address provided by the customer. If a package is returned to us because of an incorrect address, the customer is responsible for any re-shipping costs.
11. Contact us
Email: support@belorin.com
Customer support hours: Monday to Friday, 9:00 AM – 5:00 PM (CT)
Response time: Within 12–24 hours on business days